Why Join enablesGROUP
Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.
Fast forward to 2026, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At Enables Group, you're not just joining a company – you're joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.
At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success.
We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.
Our Perks & Benefits include:
- Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
- 20 leave credits for vacation, emergencies, sick days, and even your birthday!
- Endless opportunities for career advancement with annual performance reviews and salary increases.
- Company-provided laptop to set you up for success.
- Convenient office location in Pasig, at the heart of Manila, accessible to all.
- Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
- In-house learning & development programs with access to the latest in AI and technology.
Job Title:System Support Analyst
Location: Ortigas, Pasig, PH
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid | 3x Onsite, 2x WFH)
Job Summary
The SAP Application Support Analyst provides Level 1 system and application support for SAP S/4HANA and SAP Field Service Management (FSM) platforms. This role works closely with the existing systems team to ensure smooth day-to-day operations, user access management, issue resolution for known system problems, and timely escalation of complex issues to the onshore support team.
Job Responsibilities
- Provide Level 1 application support for SAP FSM, including basic troubleshooting of known issues, version updates, data clearing, and platform-related incidents.
- Provide Level 1 application support for SAP S/4HANA, resolving known issues and escalating unresolved or complex incidents to the onshore systems team.
- Monitor and manage daily SAP S/4HANA error reports, resolving known issues and identifying new ones in a timely manner.
- Perform daily monitoring of the SAP FSM integration cockpit, processing stuck messages and identifying new integration issues.
- Manage onboarding of new users across SAP FSM, SAP S/4HANA, and the Customer Portal, including security role assignment and credential distribution.
- Handle offboarding of users by removing system access, security roles, and coordinating required reporting with the master data team.
- Produce monthly reports and ad hoc data extracts, ensuring accuracy and timely distribution to key stakeholders.
- Perform other ad hoc duties as reasonably required to support system operations and business needs.
Qualifications:
Must Have:
- Experience with ERP systems, preferably SAP, in a super user or application support role.
- 2–5 years of experience in Level 1 application or systems support.
- Strong troubleshooting and problem-solving skills for known system issues.
- Excellent written and verbal communication skills.
Good to Have:
- Understanding of service-based business processes such as preventative maintenance, procurement, and billing.
- Exposure to SAP Field Service Management (FSM) environments.
