Job Summary:
- Provides level 1 support for system production issues involving Credit Card, Debit Card and loan applications, assist in batch run monitoring and provide 24/7 on-call support
- Focus on implementing parameter changes and completion of data processing, batch upload and security access matrix definition for various Consumer Banking Group applications
- Focus on coordination with IT to ensure timely set-up/fulfillment of SFTP, VPN and other infrastructure related activities and projects requested by merchant, collection agencies, outsource providers and brands
Duties & Responsibilities:
- Works with Product Support Head in providing resolution for production issues within agreed service level agreement
- Ensures clarity, update and review on requested parameter/user/batch maintenance/upload
- Handles administration of security access matrix for all Consumer Banking Group system applications
- Conducts UAT for infrastructure related requests and projects
- Updates Production Support Heads on various tasks assigned
Qualifications:
- Graduate of Bachelor's degree in Engineering, Computer Science, Information Technology or relevant course
- At least 4 years of experience in systems implementation projects and application system support preferably on consumer loans, debit and credit card or digital banking
- Background in system support for loans and card payment applications
- Must be willing to be assigned and work on-site in Ortigas
