System Administrator/Support (L3)

Responsibilities:

• Resolve hardware, software, networks, and peripherals issues.
• Oversee and manage Jira Service Desk ticket queue.
• Administer user lifecycle processes in Microsoft 365 and Entra ID, and enforce RBAC and MFA., and automate account provisioning and de-provisioning
• Manage and deploy security patches, compliance reporting, and remediation procedures
• Configure and maintain email filtering tools and implement email security best practices
• Maintaining records of IT assets
• Provide mentorship and guidance and conduct basic trainings

Qualifications:

• Bachelor's/Associate degree in Computer Science/ Information Technology or any related course.
• With 4 years of experience in system support or administration and able to handle L3 support preferably in international environment.  
• Must have strong experience in Windows Server, Entra ID, Group Policy, Microsoft 365, Azure, patch management systems and vulnerability remediation, PowerShell or Python for scripting/task automation., and Jira ticketing systems.
• Knowledgeable in networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• With excellent verbal and written communication skills.
• Engagement: Direct hire and for permanent.
• Work Schedule: Monday to Friday; Day Shift.
• Work Set-up: 100% onsite
• Location: Ortigas, Pasig
• CAN START ASAP.