About Brainbox
Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of Always Be Kind is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.
About The Role
We are seeking a
Systems Administrator to manage and improve a stable Microsoft-centric IT environment supporting approximately
100 users across three office locations in Australia and the Philippines.
Our infrastructure is centrally managed using
Microsoft 365, Azure, Ubiquiti networking, and Zoho Endpoint Central. The environment is stable and well structured, with a manageable support load of around
10 support tickets per day.
This role is not purely reactive support. We are looking for someone who
takes ownership of systems, not just tickets, and proactively identifies opportunities to improve security, performance, and user experience.
The role involves regular interaction with staff across offices, so the successful candidate must be
comfortable engaging directly with users, explaining solutions clearly, and recommending improvements.
We value curiosity and practical problem-solving. If you see a better way of doing something,
we expect you to speak up and help improve it.
Environment
- Approximately 100 users across Australia and the Philippines
- 3 office locations
- Network centrally managed using Ubiquiti infrastructure
- 90% Windows 11 PCs, 10% macOS devices
- Microsoft 365 and Azure / Entra ID for identity and access management
- Azure MFA for identity security
- Endpoints managed through Zoho Endpoint Central
- Security practices aligned with the Australian Essential Eight, audited annually
Key Responsibilities
Systems Administration
- Administer and maintain the Microsoft 365 environment, including users, licensing, and security policies
- Manage Entra ID (Azure Active Directory) including identity management, MFA, and access controls
- Maintain system health, performance, and reliability across the organisation's IT systems
- Implement updates, patches, and system improvements
Endpoint & Device Management
- Manage company devices using Zoho Endpoint Central
- Deploy software updates, patches, and security configurations
- Maintain device compliance and endpoint protection
- Provision and configure laptops and devices for new staff
Network Administration
- Maintain and support Ubiquiti network infrastructure across multiple locations
- Monitor and troubleshoot LAN, WAN, VPN, and internet connectivity
- Maintain network performance and security configurations
User Support
- Provide technical support to onsite and remote staff
- Respond to and manage approximately 10 support tickets per day
- Troubleshoot issues relating to Microsoft 365, devices, connectivity, and business applications
- Engage with users face-to-face where required to resolve issues and improve productivity
Security & Compliance
- Maintain identity and access security across Microsoft 365 and Azure environments
- Ensure MFA, endpoint protection, and security policies are properly enforced
- Monitor logs and systems to identify potential security risks or improvements
- Support annual security reviews aligned with the Australian Essential Eight framework
Access & Onboarding
- Provision user access across systems during onboarding and role changes
- Manage biometric physical access systems for staff entry and access control
- Ensure appropriate access permissions and security controls are applied
Continuous Improvement
- Identify opportunities to improve systems, security, and user workflows
- Review logs, performance data, and support patterns to recommend improvements
- Proactively suggest technology improvements and automation opportunities
- Follow change management practices, ensuring system changes are planned, approved, and do not disrupt operations
Key Systems & Technology
- Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
- Microsoft Azure
- Zoho Endpoint Central
- Ubiquiti networking (UniFi ecosystem)
- Windows 11 and macOS environments
- VPN and network infrastructure
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 3-5 years of experience as a Systems Administrator or similar role
- Strong experience supporting Microsoft 365 environments
- Hands-on experience with Microsoft Azure / Entra ID (Azure Active Directory)
- Experience managing endpoint devices using Zoho Endpoint Central, Microsoft Intune, or similar tools
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Experience supporting network infrastructure such as Ubiquiti routers, switches, and wireless networks
- Good understanding of IT security practices including MFA, endpoint protection, and access controls
- Microsoft certifications in Azure or Microsoft 365 (e.g. AZ-900, MS-900) are an advantage. Candidates currently working towards certification are also encouraged to apply
Benefits
- Attractive and competitive salary
- Tenure-based and Performance-based incentives
- Paid time off
- Day shift
- Unlimited cash incentives for hired referrals
- Engagement and Recognition programs
- HMO on day 1
- Work-life balance with a 37.5h week and free weekends
- International career growth and clients
- Opportunities to travel abroad
- Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
- Fun and inclusive working environment and great working culture
- Dedicated local support with local Management, HR, onboarding, payroll, and ICT
- Access to unlimited training and micro-competencies to advance your skills
This role is subject to a number of skills and possible online practical tests.
This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.
