Department: Infor Consulting Services
Location: Manila
Description
Responsible for defining, governing, and improving IT service management (ITSM), communication, scheduling and escalation processes to ensure efficient work force management and service delivery and alignment with business objectives and compliance.
A Typical Day In The Life Includes
- Knowledge of ITIL and build proficiency in use of ITSM and CSM tools e.g., Service Now
- Work force management knowledge
- Define and document ITSM processes (e.g., Incident, Problem, Change, Service Requests, etc.)
- Implement ITIL best practices.
- Create policies, standards and guidelines.
- Track and report KPIs for IT processes and service levels.
- Identify process inefficiencies and drive automation and improvements
- Deliver training and awareness sessions on IT processes to Managed Services
- Drive adoption of IT processes with global delivery teams
- Knowledge Management ownership
Basic Qualifications
- Background in ServiceNow, MS Teams, ITIL certified and Knowledge Management
- Good communication skills (written and verbal), Time management and Team collaboration
Preferred Qualifications
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Fraud Privacy Policy
We value your privacy at Infor. You may access our privacy policy here.
US Only
This employer uses E-Verify. Please visit this website for additional information.
E-Verify Illinois: Click here, aquí, or tu 
