To provide monitoring, analysis and protection of all revenue generating activity within the boundaries of NUSTAR Resort and Casino. To ensure that any infraction of the law, policies and procedures or illicit and illegal activities are logged and reported to the Surveillance Senior Operator and/or Supervisor in a timely manner.
Maintain Effective Relationship with Internal Customers
Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
Meet the customers requirements and expectations through the prompt and accurate relaying of information.
Build credibility with customers through professional behavior.
Liaise with other departments to promote the Surveillance department.
Use discretion in handling difficult situations with the assistance of a Surveillance Supervisor and Surveillance Senior Operator.
Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
Survey Staff/ Customers Activity from the Monitor Room
Monitor staff and customers in accordance with Code of Ethics, Conduct and Professional Behaviors Policy.
Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
Analyze information through IT System
Evaluate and analyze information from available sources.
Respond to situations identified through surveillance and computer analysis systems.
Maintain control and confidentiality of Surveillance and computer systems.
Operate Central Monitoring/ Communication Console
Observe and analyze gaming and cash handling areas using available systems, in accordance with standard operating procedures.
Label, file, document and store recording mediums.
Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
Operate advanced IT systems and communication equipment in accordance with operating requirements.
Work as part of a Team
Build credibility with other team members.
Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
Report on illegal activities
Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
Document at illegal activities using recording mediums and the appropriate electronic reporting system.
Confidentiality & Policy
Safeguard all confidential information whilst exercising due care to prevent its improper disclosure or use
Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.
