Role Summary
Ingram Micro is seeking a results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.
Key Responsibilities
- Operations Leadership:
- Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance.
- Lead, mentor, and develop a team of analysts to drive performance and quality.
- Manage complex vendor/reseller issues and act as escalation point.
- Partner with vendors and stakeholders to align on pricing and service delivery.
- Ensure data integrity across systems and regions.
- Reporting & Analytics:
- Oversee delivery of reports and dashboards across regions.
- Drive use of Excel, BI tools, and automation for reporting efficiency.
- Translate business requirements into reporting frameworks and insights.
- Process Improvement:
- Identify inefficiencies and lead process improvement initiatives.
- Drive automation, AI adoption, and operational transformation efforts.
- Collaborate on cross-functional improvement programs.
- Escalation Management:
- Own escalations with financial or operational impact.
- Collaborate globally to resolve issues in a timely manner.
- Subject Matter Expertise & Team Development:
- Maintain SOPs and ensure adherence to processes.
- Provide coaching, training, and onboarding support.
- Drive knowledge sharing and capability building.
Required Qualifications
- Bachelor's degree in Finance, Business, Analytics, or related field.
- 5–8+ years of experience in billing, pricing, financial operations, or reporting.
- Minimum 2 years experience in a supervisory or team lead role.
- Advanced Excel skills (pivot tables, macros, automation).
- Strong analytical, problem-solving, and stakeholder management skills.
Preferred / Good-to-Have Skills
- SQL, Python, and Power BI (or similar BI tools).
- Experience with automation tools (Power Automate, VBA, UiPath).
- Exposure to AI/ML and intelligent automation use cases.
- Experience in Cloud Products and Vendors – Billing and Pricing
- Experience with CRM, ERP, or financial systems.
Key Competencies
- Leadership and team development
- Data-driven decision-making
- Financial and operational acumen
- Continuous improvement and automation mindset
