SUPPORT SPECIALIST & SOFTWARE INTEGRATOR

Technical Skills:

Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.

Experience with continuous integration/continuous deployment (CI/CD) pipelines.

Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.

Proficient use of unit-level testing tools designed to test basic code assumptions as well as

system-level testing tools.

Previous experience in formal software development with a thorough understanding of software

design, testing, and debugging methodologies.

Experience with version control systems, particularly SVN (Subversion)

Key Responsibilities

Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.

Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.

Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.

Work with clients to understand their software integration requirements and tailor solutions to meet those needs.

Install, configure, and integrate software applications with client environments, including third party platforms.

Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.