Support Services Specialist, Philippines

Key Responsibilities:

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training, Perform other duties as requested or as deemed appropriate by management

Essential Requirements:

• Hospitality, business-related discipline(s) or equivalent experience or Diploma or Degree in the field of Information Technology,
• At least 2-5 years hospitality industry experience and 1-3 years OPERA product exposure.
• Candidate who possesses knowledge of OPERA PMS will be an advantage but not mandatory
• Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
• Ability to travel extensively across the Region and be away from home for extended periods of time as needed
• Able to communicate effectively and build rapport with team members and clients.
• Strong in establishing collaboration and working through other internal and external organizations and individuals
• Independent individual with strong organizational skills
• Fluent in English both written and spoken
• Analytical problem-solving skills.

Note: We are unable to provide sponsorship of work pass for this position