Support Project Manager - Contractor
- Accountable for accurate, on-time completion of assigned tasks within the shift
- Escalates blockers or issues to the in-house shift lead or Senior PM as appropriate
- Does not carry shift lead authority or team-level escalation responsibility
- Operates within a clearly defined task scope agreed upon per engagement
CORE RESPONSIBILITIES
Task Execution
- Execute assigned PM support or coordination tasks accurately within the shift
- Follow task briefs and guidelines provided by the Senior PM or in-house shift lead
- Complete deliverables within agreed timelines and flag blockers proactively
- Maintain clear task logs and update status as required
Escalation Handling
- Escalate blockers directly to the in-house shift lead or Senior PM as directed
- Document escalations and resolutions for Senior PM visibility and audit trail
Quality Control Support
- Support QC activities during the shift as needed for both tracks
- Apply QC at the task level as directed; flag issues upward to shift lead
Communication & Coordination
- Maintain clear communication with the Senior PM during and after the shift on all notable events
- Provide task status updates to the shift lead or SPM as required
SKILLS & COMPETENCIES
Shift Operations & Task Management
- Ability to manage multiple moving parts across a shift without losing visibility
- Strong task prioritization and traffic management skills (In-House emphasis)
- Familiarity with production workflows and task management tools
- Comfortable working with urgency and maintaining composure under shift pressure
Communication & Coordination
- Clear, professional written communication, particularly for handoff notes, shift logs, and escalation reports
- Ability to relay information accurately and concisely between layers of the team
- Proactive in flagging issues without waiting to be asked
Problem-Solving & Judgment
- Freelance: Exercises judgment within the task scope; escalates rather than improvises outside it
- Stays calm and methodical in escalation scenarios
Quality Awareness
- Working knowledge of QC standards and review processes
- Attention to detail in reviewing or executing production output during the shift
- Consistent application of quality standards set by the Senior PM
