We are looking fora Support Consultant to join our growing Global Support team, ideally with working knowledge of MS Dynamics 365 or other CRM/ERP systems.
We are looking for someone who is open to new ideas, wants to learn new concepts and help our clients ultimately succeed.
Why join us
- Be part of a company that values professional growth and cutting-edge technology
- Attractive salary and bonus with various benefits such as private health insurance, cafeteria, and sports pass
- Remote working opportunity
- Contribute to a globally recognized product that's transforming the equipment dealership industry
- Collaborate with a talented, supportive, and innovative team in international environment
- Get know the latest Microsoft technologies in the industry along with the chance to participate in relevant Microsoft exams and get certifications
Your main responsibilities will be:
- Troubleshoot incoming tickets, monitor them in ticketing system
- Perform root cause analysis, regression testing and provide accurate documentation
- Organize and perform regular calls with customers based on incoming tickets
- Learn the functionality of Microsoft Dynamics products, and related add-on products and the parameters of the system during trainings and also individually
- Continuous self-training (improve skills, build professional knowledge in the area of logistics/production, and the field of new technologies)
- Help customers break down complex business problems into solvable pieces
- Provide advisory for optimum system configuration
- Identify and leverage opportunities for increasing customer value
- Utilize customer feedback to identify opportunities to improve our products and services
- Facilitate trainings, workshops or demonstrations either remotely or on site as required by the customer
What we expect from you:
- University degree in Information Technology, Economics, Supply Chain Management or related field
- Excellent command of English, in both speaking and writing
- Familiarity with ERP/CRM systems
- Experience in Microsoft Dynamics 365 support/consulting/implementation is an advantage
- Experience working with ticketing systems
- Client focused attitude
- Basic understanding of software development and quality assurance concepts
