Support Associate (EN Team)

This is a remote position.

About klikit
klikit is an F&B SaaS platform that helps restaurants and food brands manage orders, menus, and integrations across delivery platforms like GrabFood, Foodpanda, and TikTok Shop, all from one place. We operate across 7 markets in Asia Pacific.

About the role
As a Support Associate, you are the first point of contact for restaurants and F&B brands using klikit. You'll help merchants resolve operational and technical issues quickly, provide product guidance, and ensure they can serve customers without disruption. This is a 100% remote role, ideal for someone who thrives in a fast-paced, high-volume support environment.

What You'll Do

• Handle inbound support requests from merchants via chat and ticketing systems
  
• This is a non-voice role: merchant support is done through chat and tickets only. Voice or video calls are just for meetings with teammates
  
• Troubleshoot issues related to order processing, menu management, and delivery platform integrations
  
• Support TikTok Shop merchants, including sync issues, store status, and rerouting during high-volume campaign periods
  
• Help cover support for our larger enterprise accounts as they onboard
  
• Escalate technical issues with clear documentation to the engineering and product teams
  
• Contribute to internal knowledge base and support process improvements.
  
  

Requirements

What We're Looking For

• Customer support or other client-facing experience is a plus, but we're happy to train the right person
  
• Strong written English, since all merchant support is in writing
  
• Able to explain technical concepts clearly to non-technical users
  
• Highly organized, able to manage multiple conversations and priorities simultaneously
  
• Comfortable working in shifts between 9 AM and 9 PM, including weekends and holidays on rotation
  
• Stable internet with a backup (mobile data or a second provider), and a quiet place to work during your shift
  
• Based anywhere in the Philippines
  

Nice to have

• Experience in F&B or FMCG: restaurants, cloud kitchens, POS providers, food delivery platforms, or consumer goods brands
  
• Familiarity with food delivery aggregators (GrabFood, Foodpanda, TikTok Shop) or restaurant POS systems
  
• Understanding of restaurant operations and common merchant pain points
  
• Experience using customer support tools such as Zendesk, Intercom, Freshdesk, or similar
  

Benefits

What we offer

• 100% remote setup
  
• A high-ownership role with direct impact on merchant success and retention
  
• Fast-moving team where your process improvements ship immediately
  
• Competitive salary
  
• HMO health insurance
  
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  
• Chance to grow with klikit across Southeast Asia