Job Title: Support Assistant
Company: GOTEAM
Location and Workplace: Cebu, Philippines (Hybrid)
Salary: Up to PHP 35,000 depending on experience
Summary: The Support Assistant will work under the direction of a Support Specialist, providing administrative and client support with a focus on mortgage and insurance processes. The role involves managing CRM updates, handling bank follow-ups, and assisting in high-volume tasks to ensure smooth operations and strong client engagement.
About the Job
Key Duties:
- Conduct outbound calls to engage clients, set appointments, and identify potential opportunities through proactive conversations and relationship-building.
- Execute high-volume administrative tasks efficiently while adhering to multiple support processes and compliance guidelines.
- Provide end-to-end application support, including managing bank follow-ups, assisting with loan renewals, and handling client email communications.
- Manage and update CRM systems by maintaining client profiles, tracking opportunities, assigning compliance evidence, and updating product information.
- Compile, organize, and report data for performance metrics and commission tracking related to won opportunities.
Skills and Experience
Essential Skills:
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, and CRM platforms
- Skilled in data entry, database management, and maintaining accurate records
- Excellent verbal and written communication skills with strong attention to detail and accuracy in reporting
- Highly organized with the ability to prioritize tasks and thrive in high-volume, fast-paced settings
- Demonstrated problem-solving ability with a proactive and solution-oriented mindset
- Strong customer service orientation and professional client engagement skills
- Collaborative team player with the ability to work effectively with internal teams and support specialists
- Understanding of outbound sales processes, with the capacity to make 200+ calls per week
Qualifications:
- Bachelor's degree or equivalent experience in Business Administration, Communications, or a related field
- Solid background in mortgages and insurance, with a preference for experience in Australian financial institutions
- Proven experience in a support or administrative role, ideally within customer service or sales environments
Your Benefits:
- We don't just give you a laptop, we give you an extra monitorbecause two screens are better than one.
- You'll get HMO coverage from day onenot just for you, but also for a dependent (yup, private room benefits included).
- Ever needed legal or financial advice Well, now you and your family can access iton us.
- Salary finance platform for personal loans, because we're here to help you, even with the tough stuff.
- P1,000,000 life insurance coveragebecause we've got your back.
- Leave credits above industry standards, including additional client-specific leave entitlements.
- The little things We've got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
- And yes, how does a trip for two to Bali sound Referral bonuses can take you there.
Your Family's Benefits:
- Mental health support for your family, 24/7, because we care about them too.
- Preventive care like health education, diet counseling, and wellness sessionsavailable for four family members.
- Free telemedicine for your family, because we know life doesn't wait for appointments.
- Personal invites to family events, with prizes up for grabsbecause life is about more than just work.
About Us
Company Name: GOTEAM
Achievements:
- Consistently raising the bar in employee engagement with an 85% scoreleaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
- Certified as a Great Place to Work for four years runningbecause when you're great, you just keep proving it.
- Over 1,000 employees strong, with no plans to hit the brakes anytime soon.
Culture:
At GOTEAM, innovation isn't just part of the jobit's the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn't a perkit's the norm. And that 85% employee engagement score It's proof that we're not just ahead of the packwe're redefining the pack.
Mission:
Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.
Location:
Headquartered in the Philippines, with ambitious plans to expand globally by 2025.
