Deliver Smart Solutions for Global Property Operations
From the ground up, your work will power smarter buildings, seamless tenant experiences, and optimized real estate operations. Solve complex system puzzles, coordinate across continents, and make your mark on the global property tech landscape-all while building a high-impact IT career locally.
Your Role
Be part of our client's team as a Support Analyst, where you will troubleshoot and resolve client issues, monitor system performance, manage expectations, and foster strong client relationships. You will test, document, and coordinate system updates while collaborating across teams to ensure smooth, efficient real estate technology operations.
Career Snapshot
Employment type: Full Time
Shift: Day Shift, Weekends Off
Work setup: Hybrid (2 days WFH, 3 days onsite), Ortigas
Salary: PHP 40,000 - PHP 60,000
Perks That Take Your Career Further
- Competitive Salary Package
- Hybrid work arrangement
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Fully customized Emapta laptop with peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
What You Bring to the Table
- Bachelor's degree in Business, Computer Science, or equivalent experience
- 2+ years of experience researching and resolving client issues
- Experience in accounting and background in facilities management
- Experience in software testing and troubleshooting
- Flexibility and passion for delivering outstanding service
- Strong interpersonal skills with ability to collaborate across teams
- Excellent written and verbal communication skills
- Strong analytical skills
- Ability to work independently and in a team in a fast-paced environment
- Ability to manage multiple projects, define deliverables, and meet deadlines
- Professional image and appearance
- Fluency in English
Preferred
- Knowledge of SQL and relational database structures
- Technical proficiency
- Experience in real estate, facilities management, or capital/project management
Core Responsibilities
- Understand functional and technical aspects of the Occupier product suite
- Test client issues to determine root cause
- Track and resolve client issues using MRI support tool
- Monitor issues to ensure compliance with Service Level Agreements
- Attend client status meetings to review open issues
- Manage client expectations effectively and proactively
- Foster positive client relationships to ensure retention
- Document issue resolutions and confirm client understanding for case closure
- Perform system training and knowledge transfer with internal personnel
- Participate in Transition to Support meetings for successful handover from implementation
- Log, test, track, and coordinate deployment activities
- Perform system testing to achieve successful upgrades
- Maintain professionalism in all interactions
- Adhere to internal policies and Information Security Management requirements
About the Client
Our client partners with MRI Software to deliver innovative real estate technology solutions worldwide. They empower property, facilities, and lease management operations across commercial, residential, and affordable housing sectors. Serving over 45,000 clients in 170+ countries, they combine flexible platforms, data-driven insights, and a global partner ecosystem to optimize operations, enhance tenant experiences, and maximize asset performance. With nearly five decades of expertise, they are a trusted leader in real estate technology innovation.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
