Support & Deployment Engineer

Responsibilities

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:

• Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise

• Setup and maintain project hardware and software base on established procedures and specifications

• Maintain technical documents and specifications of infrastructure and customer details

• Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.

• Identify, investigate, troubleshoot, resolve and document client and system issues.

• Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)

• Prioritize, maintain, track and document multiple issues and tickets at one time

• Assist with the deployment and enhancement of support and deployment standards and procedures

Qualifications:

• Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.

• At least 1 year of work experience in the related field is preferred

• Excellent problem solving skills

• Excellent interpersonal skills

• Excellent customer service skils

• Works well individually or in a group

• Good written and verbal communication skills

• Strong organization skills

• Works well under pressure and time constraints

• Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)

• Willing to be on-call for support cases (Night, weekend and holidays)

• Fresh grads are encouraged to apply

Technical Skills

• Windows (Basic knowledge)

• Linux (Basic knowledge)

• JIRA (Ideal)

• Ansible (Optional)

• Shell (Optional)

• Powershell (Optional)

• AWS(Optional)

• Azure (Optional)

Hiring Condition: Successful completion of background checking will be required as a condition of hire.

You may directly send your application at [Confidential Information]