Support Agent for a Premium Concierge Service

Hi! If you're hungry for a fast-paced environment where your execution and reliability are rewarded with promotions, and you want a role where you take full ownership of the client experience, keep reading.

This role is for a premium financial software product to provide the best experience possible.

The Support Manager helps ensure clients are onboarded smoothly and efficiently, while reducing unnecessary back and forth. The role focuses on execution, clear communication, and reliable follow-up.

We only want champions who provide champagne service and get things done without being told twice.

This position has a fixed monthly payment, so you always know your expenses will be covered, AND you'll also receive specific bonuses for achieving desired results.

The two must-have skills are extreme organization and clear, professional communication.

Responsibilities:

• Handle new client onboarding from start to finish
• Create communication groups when necessary and send welcome messages
• Follow up consistently to complete onboarding within the expected timeframe
• Schedule and conduct onboarding calls when needed
• Explain processes and reports to clients
• Act as the bridge between the company and clients
• Respond to messages clearly and professionally
• Escalate complex questions instead of guessing

Don't be overwhelmed, the onboarding process will be long and detailed. If you read this, remember the word champagne.

We operate 7 days a week. You won't be working nonstop, but you must be comfortable being available at weekends to move clients through the process ASAP.

Requirements:

• Structured and detail-oriented
• Strong written and spoken English 
• Avoids unnecessary or obvious questions
• Able to follow instructions and execute SOPs
• Comfortable working weekends when needed
• Reliable, responsive, and proactive
• Good at polite follow-ups and not afraid to check in again
• Able to work in a focused, distraction-free environment

Important! This role provides a career growth opportunity to be promoted to Head of the Client Success Department in 12 months.

This position has a three-month probation period; you'll be fully paid during that time, but the final hiring decision will be made after the three-month period.

Payment per month:

42 000 Pesos fixed + up to 10k pesos in bonuses (after the probation period).