Supply Chain Assistant (Work From Home)

Qualified candidates from Luzon, Visayas, and Mindanao areas are welcome to apply.

Package and Benefits

Work from Home

Basic Salary: 27,000.00 (not negotiable)

Communication Allowance: 2,000.00

DeMinimis: 5.785.00 (Non-taxable)

20% Variable Night Differential (around 5,400)

Other Benefits

- HMO coverage with 1 Dependent after 1 month. Plus, an additional Dependent on your 1-year anniversary.

- 18 Days Service Incentive Leaves (SIL) Per Year.

Company Description:

Eiger Support Systems Inc. (Eiger) is a Business Process Outsourcing (BPO) company in the Philippines and a proud subsidiary of Carolina Wholesale Group, Inc. (CWG), a US-based holding company. We specialize in providing exceptional support services across Sales, Marketing, and Back Office operations.

Job Description:

We are looking for a detail-oriented and experienced Supply Chain Assistant to manage the flow of goods, services, and information within a supply chain to ensure efficient order processing, delivery, and customer satisfaction. Below is an overview of the key responsibilities, skills, and qualifications typically associated with the position.

1. Order Processing:

Receive, review, and process customer orders.

Ensure accuracy in order entries, confirmations, and modifications.

2. Logistics Coordination:

Arrange shipping and transportation of goods.

Monitor shipment schedules and ensure timely deliveries.

Coordinate with carriers, warehouses, and suppliers.

3. Inventory Management:

Track inventory levels to ensure stock availability for orders.

Collaborate with purchasing teams to replenish stock as needed.

4. Customer Communication:

Serve as a point of contact for order-related inquiries.

Provide updates on order status, delivery timelines, and potential delays.

5. Problem-Solving:

Address issues such as order discrepancies, shipping delays, or damaged goods.

Work with relevant teams to implement corrective actions.

6. Documentation and Reporting:

Maintain accurate records of orders, shipments, and returns.

Generate reports on order trends, shipping performance, and logistics costs.

Qualifications

Bachelor's degree in Business in supply chain management, business administration, or a related field.

A minimum of two years experience as a Supply Chain Assistant or Coordinator for a US-based company.

A minimum of two years experience working with any ERP system like Microsoft Dynamics, SAP, Oracle, or NetSuite.

Experienced in customer service and order entry.

Well-versed in shipping regulations and international logistics.

Excellent verbal and written communication skills; fluency in English required.

Typing speed of at least 50 Words Per Minute (WPM) with a minimum accuracy of 95%.

Willingness to work in the evening shift (starting from 6:00 PM Manila Time).

A stable fiber internet connection with a minimum speed of 100 Mbps (download and upload).

High-performance PC/Laptop with the following minimum specifications:

- Minimum of 6-core processors (2.5 GHz or higher).

- Minimum of 16GB installed Physical Memory.

- Minimum of 500GB SSD hard drive.

- Windows 10 or newer.

- Minimum of 2 Monitors.

- Microsoft Office Suite (Word, Excel, PPT) subscription.