Job Title: Supervisor, WFM Real Time Management (Davao)
Job Description:
The WFM Supervisor will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals
.
Main functions / Core responsibilitie
- s:Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organizatio
- n.Manage and lead the Real Time Analysts providing coach and feedback on a weekly basi
- s.Active participation on the Forecast and Capacity plan meeting
- s.Lead Real time, Analytics and Reporting processe
- s.Implement strategic planning processes and share best practices inside the team
- s.Guarantee the accuracy of all WFM processe
- s.Provide climate actions to guarantee a work environment connected to the CNX value
- s.Guarantee that all WFM members are in compliance with WFM
U.
Requiremen
- ts:
Experience: at least 3 years in different WFM areas (Real Time, Planning and Scheduling), or performing numerical analysis functi - ons.Strong leadership skills / accustomed to personnel managem
- ent.Educational background: Business Administration, Economics or Engineer
- ing.Advanced proficiency in English (B2 lev
- el).Excellent proficiency in MS Ex
- cel.Knowledge in WFM and telephony tools (preferr
ed).
