Job Purpose
The Control Tower Supervisor is responsible for overseeing transport quality compliance and vendor performance to ensure transportation operations meet company, customer, and regulatory requirements. The role manages vendor quality programs, audits, complaints, deviations, CAPA implementation, training activities, client audits, and transport vehicle validation and calibration. The position drives continuous improvement initiatives and serves as the key focal point for transport quality governance and vendor compliance.
Job Responsibilities- Vendor Management
- Monitor vendor performance against agreed service and quality standards. Conduct vendor performance reviews and compliance assessments. Manage vendor qualification, requalification, and improvement plans. Coordinate resolution of vendor-related quality issues.
- Transport Quality Audits
- Plan and conduct transport quality audits.
- Assess compliance with SOPs, GDP requirements, and customer standards.
- Document audit findings and monitor corrective actions.
- Identify opportunities for process improvement
- Complaints Management
- Receive, investigate, and close transportation-related complaints.
- Perform root cause analysis and coordinate corrective actions.
- Monitor complaint trends and recommend improvements .
- Deviation and CAPA Management
- Lead deviation investigations and root cause analyses.
- Develop and monitor corrective and preventive actions.
- Verify effectiveness of implemented CAPAs.
- Vendor Training
- Conduct onboarding and refresher training for vendors.
- Ensure vendor awareness of SOPs, quality requirements, and client expectations.
- Maintain training records and competency assessments.
- Client Audits
- Coordinate client audit preparations and responses.
- Facilitate audit activities and provide required documentation.
- Manage closure of audit findings and commitments.
- Truck Validation and Calibration
- Manage vehicle temperature mapping and qualification activities.
- Monitor calibration schedules for monitoring devices and equipment.
- Ensure transport vehicles remain compliant with validation requirements.
- Maintain validation and calibration records.
