The Store System Support Supervisor is responsible for managing and maintaining store IT systems, ensuring operational readiness, and supporting reporting and promotional activities. This role ensures that technology and processes align with retail operations to deliver efficiency and accuracy.
Key Responsibilities
System Oversight
- Ensure all store computers, POS systems, and related equipment are fully operational.
- Supervise installation, maintenance, and troubleshooting of IT systems.
Operational Support
- Oversee printing systems for reports, gap checks, and promotional materials.
- Ensure timely and accurate printing of price tags and promotional signage.
Reporting & Documentation
- Validate monthly MIS (Management Information System) reports.
- Supervise preparation of stock management and shrinkage/loss reports.
- Ensure gap checks are performed and documented properly.
Coordination
- Work closely with store operations, HR, and IT teams to align system support with business needs.
- Provide technical assistance to store staff when system issues arise.
Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: 3–5 years in IT support or retail operations, with supervisory experience preferred.
- Technical Skills: Strong proficiency in MS Excel (pivot tables, VLOOKUP), ERP systems, and POS troubleshooting.
- Soft Skills: Problem-solving, leadership, attention to detail, and ability to coordinate across departments.
