Supervisor SEM & Social Ads Operations

We are seeking an experienced Supervisor – SEM & Social Ads Operations to lead our SEM and Paid Social teams. You will be responsible for ensuring campaigns and change requests are delivered accurately, on time, and within SLA while driving team performance, operational excellence, and client satisfaction.

This role is ideal for a hands-on digital marketing leader with strong people management skills and expertise in Google Ads and Meta Ads.

Key Responsibilitie

• sLead, coach, and develop a team of SEM and Social Ads Analysts through regular feedback, performance management, and training
• .Manage team capacity, workload distribution, scheduling, and resource utilization to meet SLA and productivity targets
• .Oversee campaign quality across Google Ads and Meta Ads, ensuring work meets established standards and identifying opportunities for process improvement
• .Serve as the primary escalation point for operational, platform, and client issues, driving timely resolution
• .Monitor and report on key operational metrics including SLA, quality, productivity, backlog, and resource utilization
• .Present performance updates and action plans to internal leadership and client stakeholders
• .Partner with cross-functional teams to ensure seamless execution and continuous operational improvement

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Qualificatio

• nsBachelor's degree or equivalent practical experienc
• e.2–4+ years of experience in SEM, Paid Search, Paid Social, or Digital Marketing Operations, including at least 1 year in a team lead or supervisory rol
• e.Hands-on experience with Google Ads and Meta Ads Manage
• r.Strong understanding of SLA management, quality assurance, productivity metrics, and production operation
• s.Advanced Excel/Google Sheets skills and experience creating performance report
• s.Excellent communication, stakeholder management, and problem-solving skill

s.
Preferr

• ed:Google Ads and/or Meta Blueprint certificatio
• ns.Experience managing blended digital marketing tea
• ms.Experience with local or multi-location advertising accoun
• ts.Familiarity with Salesforce, Jira, or similar workflow too

ls.
Why Join

• UsLead a high-performing SEM and Social Ads team supporting a marquee Local Search cli
• ent.Work with industry-leading digital advertising platfo
• rms.Enjoy ongoing learning, certification support, and opportunities to grow into broader Digital Marketing Operations leadership ro

les.

If you're passionate about digital marketing operations and developing high-performing teams, we'd love to hear fro