Supervisor – SEM & Social Ads
Join eClerx Philippines and be Built for More.
We are looking for an experienced and hands-on Supervisor – SEM & Social Ads to lead teams responsible for building, optimizing, and managing campaigns across Google Ads and Meta Ads.
This role combines people leadership, digital advertising expertise, and performance management. You will be accountable for ensuring that campaign builds, optimizations, and change requests are completed accurately, on time, and within agreed service-level and quality standards.
What You'll Do
- Lead, coach, and manage a team of SEM and Social Ads Analysts.
- Set clear performance expectations and conduct regular coaching and one-on-one sessions.
- Monitor team and individual performance against SLA, AHT, quality, productivity, and resource-utilization targets.
- Plan workload distribution, shift coverage, staffing capacity, and daily priorities across both teams.
- Conduct quality reviews and calibration sessions to maintain campaign accuracy and reduce rework.
- Oversee campaign builds, optimizations, and change requests across Google Ads and Meta Ads.
- Investigate SLA or quality misses, identify root causes, and implement corrective action plans.
- Manage operational escalations involving campaign requirements, platform issues, and workflow tools.
- Lead the onboarding, training, and cross-skilling of new and existing team members.
- Identify opportunities to improve processes, SOPs, workflows, and automation.
- Prepare and present weekly and monthly performance reports covering SLA, quality, productivity, utilization, and backlog.
- Work closely with internal leaders, business stakeholders, and cross-functional teams to address dependencies and deliver priorities.
What We're Looking For
- Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
- At least 2–4 years of experience in SEM and/or Social Ads campaign management.
- At least one year of experience as a Team Leader, Supervisor, or People Manager.
- Hands-on proficiency in both Google Ads and Meta Ads Manager/Business Suite.
- Working knowledge of Google Ads campaign types, including Search, Display, Performance Max, Local, Shopping, Video, and App campaigns.
- Working knowledge of Meta campaign objectives and formats, including Awareness, Traffic, Engagement, Lead Generation, Conversions, App Install, Catalog, Carousel, Stories, and Reels.
- Strong understanding of keywords, bidding strategies, audience targeting, geo-targeting, ad assets, and campaign optimization.
- Experience managing teams in a metrics-driven agency, in-house, BPO, KPO, or digital marketing operations environment.
- Strong coaching, performance management, problem-solving, and stakeholder-management skills.
- Proficiency in Excel or Google Sheets and experience preparing performance reports or dashboards.
- Strong written and verbal communication skills, with confidence in presenting performance results and action plans.
Preferred Qualifications
- Google Ads and/or Meta Blueprint certification.
- Experience managing blended or multi-skilled digital advertising teams.
- Experience supporting multi-location businesses or campaigns involving geo-targeting.
- Exposure to workflow or ticketing platforms such as Salesforce, Jira, or similar tools.
- Experience participating in weekly or monthly business performance reviews.
How Success Will Be Measured
- SLA achievement
- Campaign and task quality
- Team productivity
- Resource utilization
- Escalation turnaround time
- Backlog management
- Team development and cross-training progress
Why Join eClerx
At eClerx, we believe careers should be Built for More—more opportunities to lead, more room to grow, and more meaningful ways to make an impact.
In this role, you will lead a growing digital advertising team, strengthen your expertise across two major advertising platforms, and build a clear path toward broader leadership opportunities in Digital Marketing Operations.
Apply today and build what's next with eClerx Philippines.
