Supervisor - Observability & Tooling

RELX

Fresher

Philippines, Quezon City

Posted 10 hours ago

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Job Description

What You'll Do

Team Leadership

Supervise and manage the Cloud Observability Engineering team and the ServiceNow Administration/Development team, setting priorities and assigning work.
Recruit, onboard, coach, and develop team members; conduct performance reviews and support career growth.
Act as the primary escalation point for both teams, removing blockers and ensuring timely delivery of initiatives.
Foster a culture of accountability, continuous improvement, and knowledge sharing across both disciplines.

Observability Program Oversight

Oversee the strategy, design, and operation of the organization's observability platforms, including Coralogix, Quickwit, and CloudWatch.
Ensure consistent instrumentation and quality of metrics, traces, and logs across services, and guide the team's use of OpenTelemetry for standardized telemetry collection.
Guide the team's approach to context propagation and baggage to support accurate distributed tracing across services.
Oversee cardinality management practices to control telemetry cost, storage, and query performance.
Ensure observability practices extend appropriately across cloud, container, and Kubernetes environments.
Partner with engineering, SRE, and platform teams to define alerting standards, dashboards, and SLO/SLA frameworks.

ServiceNow Platform Oversight

Oversee administration and development activities on the ServiceNow platform, including ITSM/ITOM workflows, custom applications, and integrations.
Ensure platform governance, change control, upgrade planning, and adherence to best practices.
Coordinate with business stakeholders to translate process requirements into ServiceNow platform capabilities.

Cross-Functional Collaboration

Represent both teams in planning, budgeting, roadmap, and vendor discussions.
Report on team performance, platform health, and key initiatives to leadership.
Collaborate with adjacent engineering, infrastructure, and IT service management teams to align priorities.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Prior experience supervising, managing, or leading a technical team (observability, SRE, platform engineering, or ITSM).
Solid working knowledge of observability fundamentals: metrics, traces, logs, and context/baggage propagation for distributed tracing.
Solid knowledge and understanding of Cloud technology concepts
Familiarity with observability platforms such as Coralogix, Quickwit, and/or CloudWatch (or comparable tools such as Datadog, Grafana, or Splunk).
Working knowledge of OpenTelemetry concepts and instrumentation practices.
Understanding of cloud technologies, containerization, and Kubernetes at a level sufficient to guide engineering decisions and hold technical conversations.
Understanding of cardinality and its impact on telemetry systems, cost, and performance.
Familiarity with ServiceNow administration and/or development concepts (ITSM/ITOM workflows, platform governance).
Strong communication, prioritization, and stakeholder-management skills.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Preferred Qualifications

Hands-on engineering experience building or operating observability pipelines, instrumentation, or ServiceNow customizations (a plus, not required).
Experience with ServiceNow ITSM/ITOM modules, Flow Designer, or scripted integrations.
Relevant certifications such as CKA, AWS/Azure/GCP certifications, ITIL Foundation, or ServiceNow CSA/CAD.
Experience operating in a regulated or enterprise-scale environment.

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