Supervisor I, Sales Support

RELX

Philippines, Quezon City

2-4 Years

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Posted 3 days ago
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Job Description

Key Responsibilities

Sales Operations Management

Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders.
Develop, implement, and continuously improve sales processes, policies, and procedures.
Ensure operational activities are aligned with business objectives and customer expectations.
Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required.

Leadership and Team Management

Lead, coach, develop, and motivate a high-performing Sales Operations team.
Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth.
Develop local talent through structured coaching, training, and career development programs.
Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship.

Reporting, Analytics, and Performance Management

Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance.
Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership.
Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators.

Stakeholder and SLA Management

Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives.
Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams.

Process Improvement and Business Excellence

Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability.
Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives.
Drive operational excellence through automation, standardization, and workflow optimization.
Establish succession and contingency plans to minimize operational risks and disruptions.

Qualifications

Must be a bachelor's degree holder
Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
Must have a keen eye for details and the ability to manage data with accuracy and completeness
Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
Must be dynamic or capable of balancing multiple priorities in various work areas
Must be willing to work night shift
Intermediate to advance skills in MS Excel
Proficiency in MS Office suite and web-based applications
Familiarity in sales commission platform is an added advantage
Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc.
Quick learner and adaptable to new tools/AI technologies

Internal Hiring Requirements

Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months

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