Accountabilities:
Strategic Partnership with Various Stakeholders
- Ensure a proactive and consultative relationship with all business units supported
- Monitor shows and constantly partner with stakeholders in terms of activities team will support
- Continuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team members
Employee Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc
- Facilitate Employee growth, training and progress through various means
- Develop and implement PIP if performance is not adequate
- Lead regular teambuilding activities including strategic planning, RE Cares, etc.
- Approve and monitor daily team attendance through HR Teamware
- Attrition maintain annualized negative attrition at or below 10%
- Regularly review the needs of employees
- Help, discuss, evaluate and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local RX leadership and stakeholders
- Produce monthly performance update and other relevant reports to BU stakeholder
Operational Improvement
- Stakeholder Management conduct regular operations review and execute action items agreed with the business unit
- Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.
- Receive, review and monitor and manage workload and assignments of the team
- Manage stakeholder expectations regarding deadlines, quality and efficiency
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Operations Standard support compliance with established processes
