The Fish Supervisor oversees daily operations of the seafood section, including receiving, preparation, merchandising, staff supervision, and compliance with food safety standards. They ensure fresh, high-quality seafood is available, properly displayed, and handled according to cold-chain requirements.
Key Responsibilities
Seafood Preparation & Handling
- Supervise cleaning, cutting, and packaging of fish and seafood products.
- Ensure portion sizes, freshness, and presentation meet company standards.
- Monitor production schedules to balance supply with customer demand.
Inventory & Ordering
- Manage seafood inventory and coordinate with suppliers for replenishment.
- Implement FIFO (First-In, First-Out) practices to maintain freshness.
- Conduct regular stock counts and manage shrinkage/loss prevention.
Merchandising & Sales
- Oversee product display, signage, and promotional setups in the fish section.
- Ensure accurate pricing and alignment with promotions.
- Track sales performance and adjust production accordingly.
Team Supervision
- Train and supervise fish section staff on handling techniques, hygiene, and customer service.
- Schedule shifts, assign tasks, and evaluate performance.
Customer Service
- Ensure staff provide excellent service, assisting customers with product inquiries and special requests (e.g., custom cuts, cleaning).
- Handle escalated customer concerns related to seafood products.
Compliance & Safety
- Enforce food safety standards, hygiene practices, and audit requirements.
- Monitor cold-chain storage and temperature logs for compliance.
- Maintain cleanliness and orderliness of fish preparation and display areas.
Qualifications
- Education: Bachelor's degree in Food Technology, Culinary Arts, or Business Management (preferred).
- Experience: 35 years in seafood operations or fresh food retail, with supervisory experience.
- Technical Skills: Knowledge of seafood handling, cold-chain management, and inventory systems.
- Soft Skills: Leadership, communication, problem-solving, and customer service orientation.
