Our Global Operating Center located in Manila is pivotal to enhancing the Firm's operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.
The Supervisor, Billing has the overall management of the operations of its assigned section in the Manila Billing team for White & Case's billing. He/She shall manage the recruitment, training, coaching, mentoring, provide directions to the team based on the firm's core values and Manila's service value proposition and programs and addressing members key ask or help needed from the management. He/she ensures transparency of operations with major stakeholders by providing constant updates and regular feedback.
The Supervisor, Billing Is Responsible For Supervising And Maintaining Their Section's Quality Of Work And Promote Efficiency Within The Team. This Entails The Skills Including, But Not Limited To, The Following:
Operations Management
- Primarily responsible for managing the mailbox
- Ensure efficient allocation of tasks
- Coordinate activity migration and activity updates with stakeholders
- Facilitate process documentation and updating
- Conduct process review, capacity planning and succession planning and facilitate execution
- Promote continues improvements
- Prepare and present required reports required by management
- Formulate a business case when needed
- Serve as a first level of escalation for issues arising from billing operations
- Be able assess and resolve billing issues that relates to activities involving other teams
- Set tactical plans for the team and facilitate the next steps to guide the team in execution
- Develop best practices to enhance operational performance and productivity
People and Administrative Management
- Conduct recruitment process from providing documentations, conducting interviews and evaluating candidates
- Conduct discussions and review circumstances for leavers and ensure proper transition and replacement if needed
- Evaluate new hire's skills development on the functions of a billing coordinator/senior coordinator/specialist, in order to make appropriate decisions during regularization
- Monitor each team member's progress, conduct goal setting, coaching and provide regular feedback
- Identify opportunities within the team and develop team members based on their capabilities and potentials
- Promote a culture of learning
- Provide a productive environment for the team by properly identifying the required resources of the team for the management to review
- Provide significant team feedback to the management in a timely manner
- Encourage team members to participate in firm projects and engagement activities
- Manage the team's timekeeping system
- Provide a first level escalation for basic HR concerns
Qualifications
- Bachelors degree in Accounting or any Finance/Business course
- A minimum of one to three years of experience as a Team Leader/Supervisor or in leading a project, initiative, or program to demonstrate the ability to effectively lead a team
- Strong background of the billing processes; Knowledge in e-billing is an advantage.
- Experience in any financial software such as Elite 3E is required
- Legal background is an advantage.
- One must have experience in working directly with senior leadership and stakeholders.
- An established project management skill.
Skills
- Excellent written and oral communication skills and interpersonal skills
- Experienced working knowledge in Microsoft Word, Outlook, Excel, PowerPoint
- Trustworthy in managing and handling confidential matters and information
- Has a positive approach to daily task management and can quickly build confidence, respect and trust with others
- Is able to remain calm under pressure and work with tight deadlines
- Detail and solutions oriented with a strong sense of urgency to pro-actively solve challenges
- Excellent organization and coordination skills; comfortable managing priorities from multiple parties
- Strong and consistent follow-through capabilities
- Effective stakeholder management skills
- Takes ownership and drives initiatives forward
- Must be collaborative and proactive and strives to promote teamwork
- Must be resilient and is able to deal with ambiguity
- Demonstrated ability to work with geographically dispersed teams
- Must take responsibility in Quality and Risk Control
- Must have constructive skills in coaching and mentoring
- Must have adaptability in the phase of changes
This role reports to
Billing Manager
Equal Opportunities
White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Note to Recruitment Agencies
Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.
