Company Overview
BYD (Singapore) Pte. Ltd. delivers innovative electrification solutions, including electric passenger vehicles, commercial vehicles, forklifts, and new energy technologies. As a global leader in battery technology and sustainable mobility, BYD is committed to driving the transition towards a greener and more sustainable future through continuous innovation and excellence.
Job Summary
The Supercharge Operations Executive supports daily operations, monitors performance, coordinates maintenance, and manages administrative tasks for BYD's charging network to ensure high service reliability and customer satisfaction.
Responsibilities
- Monitor charging station performance and system alerts to ensure continuous operation
- Coordinate fault reporting, troubleshoot issues, and schedule maintenance to minimize downtime
- Track charger uptime and operational KPIs to evaluate network efficiency
- Conduct regular site inspections and operational audits to maintain service standards
- Respond promptly to customer enquiries and resolve charging-related issues to enhance user experience
- Coordinate with maintenance vendors and contractors to execute service activities effectively
- Follow up on fault rectification and service requests to ensure timely resolution
- Maintain clear communication with site owners and stakeholders to support operational transparency
- Maintain maintenance records, service reports, and operational documentation for accurate tracking
- Prepare weekly and monthly performance reports to inform management decisions
- Track maintenance costs, inventory levels, and spare parts usage to optimize resource allocation
- Assist in charger deployment, testing, commissioning, and handover activities to support project delivery
- Coordinate site access arrangements and contractor schedules to facilitate smooth operations
- Support project documentation and regulatory submissions to ensure compliance
- Ensure all operational activities comply with company policies and safety standards to maintain a safe working environment
- Participate in safety inspections and audits to uphold safety protocols
Required competencies and certifications
- Diploma or Degree in Engineering, Facilities Management, Building Services, or related disciplines
- Minimum 2 years of relevant experience in operations, facilities, electrical systems, or technical support
- Strong coordination and problem-solving skills demonstrated through managing operational tasks and resolving technical issues
- Proficiency in Microsoft Office and reporting tools to prepare accurate documentation and reports
- Ability to work independently and manage multiple tasks efficiently
Preferred competencies and qualifications
- Experience in EV charging infrastructure to enhance operational effectiveness
