Success Engineer

Company Description Riskonnect, Inc. is a leading provider of integrated risk management software solutions that help organizations anticipate, manage, and respond to strategic and operational risks in real time. The company supports risk professionals across the Americas, Europe, and Asia and serves more than 2,500 customers on six continents. Riskonnect's technology is designed to address complex, enterprise-wide risk challenges and improve decision-making. Team members join a global organization focused on innovation, customer success, and continuous improvement in risk management.
Role Description The Success Engineer role is a full-time, on-site position based in Pasig. This role focuses on supporting customers in effectively using Riskonnect's solutions by providing technical guidance, configuration assistance, and issue resolution. Day-to-day responsibilities include troubleshooting application and integration issues, analyzing client requirements, and collaborating with implementation and support teams to ensure successful onboarding and ongoing product adoption. The Success Engineer will also help optimize customer workflows, prepare documentation, and contribute to product and process enhancements based on customer feedback. This position requires close coordination with internal stakeholders and clients to drive overall customer satisfaction and long-term platform success.
Qualifications

• Technical proficiency in software configuration, troubleshooting, and basic scripting or SQL; ability to understand APIs and system integrations.
• Strong analytical and problem-solving skills, including the ability to interpret customer requirements and translate them into technical solutions.
• Customer-facing skills, such as clear communication, active listening, and stakeholder management in a technical support or success-oriented role.
• Experience working with SaaS platforms or enterprise software in implementation, support, or customer success functions.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Ability to work on-site in Pasig, manage multiple priorities, and collaborate effectively with global teams.
• Background or interest in risk management, governance, or related domains is a plus.
• Experience with ticketing systems, documentation tools, and standard office productivity software.