WHY JOIN THE A-TEAM
Come for a career, stay for the culture.
- HMO coverage for you
- Yearly Kick-Off Parties with major giveaways (we even raffled off a car in 2023!)
- Get recognized through our exclusive Value Awards
- Strong internal mobility — we love to promote our own
- Work that's meaningful, with people who bring out your best
- 900 promotions awarded yearly
- 2,700+ leadership training courses accessible to all
A GLIMPSE INTO YOUR NEW ROLE
To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Lead discovery sessions to understand the existing and desired business processes.
- Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
- Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
- Deliver high-quality documentation of client requirements and design specifications for implementation.
- Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.
- Work closely and successfully with other departments including: Product Development, Data Services and Analytics.
- Produce deliverables on primary Saleforce.com platform including configuration and workflows, detailed technical documentation, and unit test plans.
- Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, Power BI, SAP Web Intelligence, InRule, and Crystal Reports.
- Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.
- Participate in customer status calls.
- Manage escalations and expectations for both the client and internal personnel.
- Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills.
- Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.
WHAT YOU'LL BRING
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Integrated risk management, safety, or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the customer.
- 2+ years of technical work experience: creating and documenting business use cases, specifications, and documentation.
- Bachelor's degree in information systems, risk management, or a related field.
- Ability to translate business requirements into written technical specs.
- Passion for delivering outstanding customer experience.
- Understands and applies analysis tools/techniques, issue resolution skills and demonstrates strong knowledge of relevant factors in the industry.
WHO YOU ARE
- Technical customer-facing role such as Customer Success, Solutions Engineering, or Technical Account Management.
- Hands-on Salesforce platform expertise including Apex code, Flows, Lightning Web Components (LWC), custom buttons, page layouts, validation rules, and declarative and programmatic customizations.
- Demonstrated experience configuring and troubleshooting Salesforce automation, including Screen Flows, Record-Triggered Flows, and Apex triggers in production environments.
- Working knowledge of Salesforce data model, object relationships, and integration patterns including REST/SOAP APIs and Platform Events.
- Demonstrated experience with prompt engineering, LLM behavior, or AI output optimization in a production environment.
- Ability to translate complex AI behavior and technical Salesforce configuration into clear business language for non-technical stakeholders.
- Strong documentation discipline with experience producing technical specifications, runbooks, or operational guides.
- Bachelor's degree in information systems, computer science, business, or a related field, or equivalent demonstrated experience.
PREFERRED QUALIFICATIONS:
- 2+ years of Risk Management, Safety, or Healthcare experience
- 2+ years of Oracle SQL experience
WHAT SUCCESS LOOKS LIKE
- Meeting or exceeding retention and expansion targets
- Strengthened client relationships with measurable improvements in adoption
- Clear documentation, timely escalations, and proactive customer management
- Smooth and effective collaboration with cross-functional teams
OUR VALUES
We're proud of our global, diverse, and collaborative team. We live these values every day:
- Curious and Clever – Smart questions lead to smart solutions
- Entrepreneurial Energy – Think like an owner, solve like a founder
- Fast with Intent – We move quickly and deliver real impact
- Laugh and Learn – We stay humble, have fun, and focus on results
Ready to experience the A-Life Join the A-Team today!
