SUBJECT MATTER EXPERT (WFH)

A Subject Matter Expert is responsible for providing specialized knowledge and expertise in a specific domain to support business operations, training, product development, and problem-solving. SMEs ensure accuracy, efficiency, and best practices in their area of expertise while collaborating with various teams, including training, quality assurance, and operations.

Responsibilities:

• Expertise & Knowledge Sharing
• Training & Mentorship
• Process Improvement & Quality Assurance
• Collaboration & Support
• Documentation & Reporting
• Perform other tasks that may be assigned by the management from time to time

Qualifications:

• At least 1 year related experience in a BPO or Insurance experience.
• Previous experience as an SME, trainer, or consultant is a plus.
• Experience in process improvement, quality assurance, or operational efficiency.
• Familiarity with relevant industry standards and compliance requirements.
• Extensive knowledge and experience in the specific subject matter.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Ability to train and mentor team members effectively.
• Detail-oriented with strong documentation and reporting skills.
• Proficiency in relevant tools, software, or systems related to the industry.