We are seeking experienced
Subject Matter Expert to join our dynamic team in Cebu, Central Visayas. As a full-time
Subject Matter Expert, you will play a crucial role in delivering exceptional customer service and technical support to our valued clients. This is an exciting opportunity to leverage your expertise and make a meaningful impact within a rapidly growing organization.
The work type for this position is full-time, and you will be based in our Cebu office, enjoying the vibrant culture and stunning natural surroundings of the Central Visayas region.
What You'll Be Doing
- Providing high-quality technical support and subject matter expertise to customers across a variety of product and service offerings
- Resolving complex customer inquiries and issues in a timely and efficient manner
- Documenting and escalating unresolved issues to the appropriate teams for further investigation and resolution
- Continuously expanding your knowledge and staying up-to-date with the latest industry trends and technologies
- Collaborating with cross-functional teams to improve customer experience and drive operational excellence
- Maintaining a strong focus on customer satisfaction and advocating for the needs of our clients
What We're Looking For
- 2-year undergraduate degree (communications arts and education majors preferred)
- At least 1-2 year of experience as a call center/BPO
- Excellent communication skills
- Experience in developing talents to its full potential
- Effective communication and interpersonal skills
- Proficient in creating reports and in using MS Office
- Must be willing to work flexible schedules (including weekends and holidays)
Apply now to become a
Subject Matter Expert and join our mission to provide exceptional customer service.
Skills: bpo,communication skills,customer service
