Subject Matter Expert (SME) (Pure ONSITE and amenable to night shift and shifting schedules)

WE'RE HIRING: SUBJECT MATTER EXPERT (SME) (Pure ONSITE and amenable to night shift and shifting schedules)

Are you an experienced SME with strong operational knowledge and a passion for coaching, mentoring, and driving team performance We're looking for you!

Key Responsibilities:

• Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.
• Support operations by addressing complex inquiries, escalations, and process-related concerns.
• Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.
• Identify process gaps and recommend improvements to enhance operational efficiency.
• Assist in developing and updating process documentation, training materials, and knowledge resources.
• Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.

Qualifications:

• At least 3 years of experience as a Subject Matter Expert (SME).
• Strong knowledge of operational processes and procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience handling escalations and providing process guidance.
• Healthcare/Medical account experience is an advantage but not required.
• Willing to work 100% onsite at Eton Centris, Quezon City.
• Amenable to night shift and shifting schedules.

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