Strategy and Operations Associate

Strategy and Operations Associate

Reports to: Strategy and Operations Manager

About the role

The Associate is a generalist who moves comfortably between defining an approach and executing it directly; this isn't a desk-only analytics role. You'll take ownership of growth and retention initiatives for customers or drivers end-to-end: setting up and implementing the work, coordinating with whichever departments are involved, and identifying and solving issues as they come up, much like the Manager, just at the execution level. You'll be assigned to whichever vertical or project needs you most, with that assignment shifting as priorities change.

Main tasks and responsibilities

• Own assigned initiatives independently, from problem framing through setup and implementation
• Analyze marketplace data (Excel/Sheets, SQL a plus) to identify trends in activation, retention, and churn, and model the impact of proposed changes, including promotions and incentives
• Engage directly with drivers or customers to validate what the data is showing and understand the problem firsthand
• Identify issues as they come up in day-to-day operations, whether that's a supply gap, a spike in cancellations, or a drop in activity, and work through them to a solution
• Coordinate with whichever departments an initiative touches, Product, Operations, Marketing, or BD, surfacing issues with clear evidence and following them through to resolution rather than forwarding and moving on
• Conduct market and competitor research to support initiatives and business cases, as needed
• Build clear recommendations and business cases for the Manager and stakeholders when an initiative needs a decision
• Get staffed onto special projects and regional or vertical launches as the Manager assigns them, executing the piece you own
• Document processes for programs that are currently informal or undocumented

About you

• 3–5 years in strategy, operations, consulting, or a related analytical, generalist role
• A track record of owning execution end-to-end with minimal oversight
• Strong analytical and problem-solving skills
• Comfortable going beyond the dashboard, willing to talk to drivers or customers directly when that's what the problem needs
• Clear, effective written and verbal communication
• On-demand marketplace experience a plus