Strategic Projects and Governance Department Head

About the Role

As a Strategic Projects and Governance Department Head, you will be responsible for leading the Governance and Strategic Projects Units within the Contact Center Channel Division, ensuring alignment of governance, compliance, and project management standards with organizational goals. You will oversee project portfolios, governance performance, resource management, and risk mitigation, while serving as a key advisor on governance, compliance, and project delivery.

How you'll contribute

• Ensure compliance with governance frameworks, policies, regulatory requirements, and internal controls, while overseeing governance documentation, compliance reporting, committee governance, and timely completion of action items.
• Lead project portfolios across Contact Center initiatives, overseeing planning, prioritization, resource allocation, and adherence to PMO standards and governance requirements.
• Proactively identify and mitigate risks across projects and governance activities, conducting regular reviews to address compliance gaps, delays, and critical issues.
• Manage and develop project managers and governance staff, ensure timely governance and project reporting, and drive continuous improvement and accountability.

What we're looking for

• Must have a Bachelor's degree in Business Administration, Project Management, Finance, Engineering, or a related field.
• Has a minimum of 8 years of experience in project management, governance, compliance, or risk management, including at least 5 years in a leadership role.
• With strong expertise in governance, compliance, internal controls, and project portfolio management.
• Must have advanced knowledge of project management methodologies and PMO governance.
• Has proven leadership, stakeholder management, and team development capabilities.
• With strong strategic thinking, analytical, and decision-making skills.
• Must have excellent communication and presentation skills.
• Preferably with experience in financial services, contact center operations, or other regulated industries.
• Preferably certified in PMP, Agile, and/or Lean Six Sigma.

About Security Bank

Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.

Start your BetterBanking career with us today