Strategic Process Engineering, Automation & AI Lead

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Process Engineering, Automation & AI Lead is responsible for driving end-to-end process transformation across ISG-re-engineering workflows, embedding automation, and leveraging AI to enable faster, more efficient, and higher-quality delivery.
This role ensures that ISG processes are not only optimized but are also scalable, intelligent, and future-ready. It focuses on reducing friction, improving productivity, and embedding quality and assurance across the lifecycle.
Acting as a key integrator across strategy, delivery, architecture, and operations, the role identifies high-impact opportunities for process improvement, automation, and AI enablement-while continuously refining the IT operating model to ensure clarity in roles, decision-making, and accountability.

Process Engineering & Optimization
Redesign and streamline end-to-end IT processes to eliminate inefficiencies, reduce cycle time, and improve overall flow across delivery and operations.

Automation & Productivity Enablement
Identify, prioritize, and implement automation opportunities across ISG (e.g., workflows, testing, monitoring, reporting) to reduce manual effort and improve productivity.

AI Enablement & Strategic Embedding
Define and drive the application of AI across ISG-from design to operations-enabling predictive insights, intelligent automation, and enhanced decision-making.

Quality Assurance & Testing Transformation
Establish and strengthen QA frameworks, including shift-left testing, test automation, and quality-by-design principles to improve release stability and reduce defects.

Operating Model Optimization & Governance
Continuously refine ISG's operating model by defining clear roles, decision rights, and accountability structures to enable efficient and effective execution.

Cross-Functional Orchestration
Work across delivery, architecture, data, and operations teams to align process improvements, automation initiatives, and QA practices with business objectives.

Performance Tracking & Continuous Improvement
Define and monitor KPIs on process efficiency, automation impact, and quality outcomes-driving a culture of continuous improvement across ISG.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.