We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Qualifications
- 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
- Understanding of legally binding contractual language and terminology
- Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
- Interpersonal skills to interface effectively with the necessary stakeholders.
- Capacity to analyze system ability to complete customer requests.
- Proactively identify areas of risk in project execution to management and escalate as appropriate.
- Work collaboratively with other team members from different disciplines and backgrounds.
- Excellence in professional verbal and written communication skills
- Advanced level understanding of MS Office and Adobe products:
- Import/export of data, mail merge
- Excel: basic formula creation, pivot tables, and v-lookup
- PowerPoint: creation of presentations
- Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
- SharePoint: navigation and functionality
- Teams: chat functions, calls, & meetings
- Adobe: editing & digital signatures
Responsibilities
- Collaborate with internal and external stakeholders to ensure optimized customer experience.
- Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
- Ensure all organizational and operational tasks are completed according to company standards.
- Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
- Partner with Strategic Account Managers on cross-selling activities to support growth of the customer's portfolio.
- Resolve customer questions and concerns relating to solutions menu.
- Prepare contractual agreements between Ritchie Bros. and customers for products or services.
- Manage sensitive and confidential information.
- Facilitate insights, services, and transactional solutions.
- Identify internal business partners and act as a liaison for Strategic Accounts.
- Perform other duties as assigned.
Join the A-Team and experience the A-Life!
