Role Description
The Strata Management Coordinator provides administrative and operational support to the Strata Management team, ensuring the efficient management of strata communities and properties. This role serves as a key point of coordination between property owners, residents, contractors, and strata managers by supporting communication, maintenance activities, compliance requirements, documentation, and daily operational processes.
Key Responsibilities
- Provide administrative support to the Strata Management team.
- Assist with daily strata operations and service delivery.
- Monitor and manage shared inboxes and incoming requests.
- Maintain accurate records within client systems and databases.
- Respond to owner and resident inquiries in a professional and timely manner.
- Provide updates regarding maintenance requests, ongoing works, and general strata matters.
- Maintain positive and professional relationships with owners, resident and committee members.
- Maintain organized documentations.
- Ensure all records, correspondence, reports, and supporting documentation are accurately filed and updated.
- Provide general administrative and operational assistance to the Strata Management team.
- Perform other duties as assigned by Strata Management team.
Qualifications
- Bachelor's Degree holder
- Minimum of 2 years of experience in Strata Management, Property Management, Real Estate Administration, or a similar support role.
- Experience working with owners corporation, body corporates, or strata communities is preferred.
- Excellent verbal and written English communication skills.
- Strong customer service skills.
- Keen attention to details.
- Willing to work on-site
