Store Team Leader (Store Manager)

Role Description The Store Team Leader (Store Manager) is a full-time, on-site role based in Metro Manila. This role is responsible for overseeing daily store operations, including opening and closing procedures, cash handling, inventory checks, and maintaining store cleanliness and presentation. The Store Team Leader guides and supports team members on each shift, assigns tasks, and ensures that company standards and food safety procedures are followed. This position monitors sales performance, manages schedules, and coordinates training to maintain a high-performing team. The Store Team Leader also addresses guest concerns in real time, promotes a welcoming atmosphere, and works closely with management to execute store promotions and meet business targets.

Qualifications

• Strong Customer Service and Customer Satisfaction skills, with the ability to handle inquiries, feedback, and concerns in a professional and solution-focused manner.
• Effective Communication skills, including clear verbal and written communication with guests, team members, and leadership.
• Experience in Store Management, including supervising staff, managing daily operations, and overseeing inventory and cash control.
• Ability to provide Training and coaching to team members, including onboarding, skills development, and performance guidance.
• Previous experience in food and beverage, retail, or hospitality environments is preferred.
• Strong organizational and problem-solving abilities, with attention to detail and a focus on safety and compliance.
• Ability to work flexible hours, including weekends and holidays, based on store needs.