Store Supervisor

To Apply: Email your resume to [Confidential Information] (Subject: Store Supervisor Applicant).

Role Overview

As a Store Supervisor for our Foreign Brands division, you will play a crucial role in maintaining global brand visual standards, driving sales performance, managing inventory accuracy, and delivering a world-class shopping experience to every customer. Working closely with the Store Manager and Retail Operations leadership team, you will mentor store staff, ensure seamless floor execution, and safeguard store profitability.

Key Responsibilities

• Sales & Operations Management
• Lead daily store opening/closing procedures, daily briefings, and task allocation to ensure efficient floor coverage.
• Drive the team to achieve and exceed monthly and annual sales targets, Key Performance Indicators (KPIs), conversion rates, and average transaction values.
• Monitor daily sales performance, compile real-time reporting, and implement tactical promotions or cross-selling initiatives to boost revenues.
• Oversee point-of-sale (POS) operations, cash drawer reconciliation, cash float management, and day-end balancing adhering strictly to corporate standard operating procedures.
• Brand & Visual Merchandising Excellence
• Maintain flawless visual merchandising (VM) displays in line with global principal brand guidelines and seasonal updates.
• Ensure optimal product presentation, cleanliness, stock replenishment, and floor layout at all times.
• Act as a brand ambassador by staying updated on international fashion/lifestyle trends, seasonal collection stories, and key product features.
• Team Leadership & Talent Development
• Supervise, coach, and motivate Store Associates, Cashiers, and Stock Clerks toward personal and operational excellence.
• Train existing and new store personnel on product knowledge, customer engagement techniques, suggestive selling, and brand service standards.
• Conduct regular performance evaluations, assist in scheduling shifts, monitor attendance, and resolve floor-level staff concerns constructively.
• Inventory Management & Loss Prevention
• Manage stockroom organization, store stock counts, goods receiving (GRN), and transfer/return of stocks.
• Minimize inventory shrinkage, variances, and damages by strictly enforcing internal auditing and loss prevention measures.
• Coordinate with the logistics and merchandising departments regarding inventory flow, fast-moving items, and replenishment schedules.
• Customer Experience & Service Assurance
• Lead by example in delivering top-tier customer service, handling escalated customer enquiries or returns professionally and promptly.
• Foster a customer-first store culture that builds customer loyalty and enhances repeat visits.
  
  

Key Qualifications & Requirements

• Education: Graduate of a Bachelor's Degree in Business Administration, Marketing, Retail Management, Fashion Merchandising, Hospitality Management, or any related field. High school graduates/College undergraduates with extensive retail supervisory experience are welcome to apply.
• Experience: Fresh graduates are encouraged to apply. Candidates with 2–3 years of proven supervisory or senior retail sales experience in high-street fashion, international footwear/apparel brands, fast fashion, or premium consumer retail are preferred.
• Skills & Competencies:
• Strong leadership, people management, and coaching skills.
• Solid understanding of retail operations, POS systems, inventory management software, and store metrics.
• Keen eye for detail with a strong appreciation for international visual merchandising standards.
• Excellent verbal and written communication skills in English and Filipino.
• Strong problem-solving capabilities, adaptability, and high emotional intelligence.
• Work Schedule: Must be flexible and willing to work on rotational shift schedules, including weekends, evening shifts, and public holidays in accordance with shopping mall operating hours.