Job Description
Operations Management: Oversee daily store operations, including sales, customerservice, inventory and delivery. Ensure adherance to SOPs.
Customer Focus: Handle customer inquiries and complaints, maintain customer satisfaction and uphold the brand image.
Team Leadership: Train, supervise, and motivate staff. Financial Management: Manage budgets, track sales, and maximize profitability. Inventory Control: Maintain optimal stock levels to avoid stockouts. Reporting & Analysis: Prepare and submit reports (sales, cash, inventory, etc.) to head office.
Store Maintenance: Ensure store cleanliness, security, and overall presentation. Liason with Head office: Communicate effectively with head office and manage store assets.
