Ensures the store accomplishes its mission, which is to deliver a great product and outstanding service in a clean and welcoming atmosphere.
Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on customer care compliments and complaints. Understands guests always come first, and takes initiative to effectively resolve conflicts.
Ensures proper execution of new product introductions and marketing programs within store
Responsible for building team morale, and for the professional growth and development of all employees
Responsible for handling disciplinary action and terminations of store staff (when necessary)
Compliance with all Federal, State and Local Labor Laws
Completes weekly food and paper inventory, vendor orders, and service logs
Completes daily cash management functions (cash reports, deposits etc.
Responsible for creating store action plans to drive store performance around areas of opportunity
2+ years experience in restaurant management (fast casual and franchising preferred)
Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
Excellent written/verbal communication, interpersonal and presentation skills.
High-energy and results driven with the ability to successfully manage and problem solve multiple priorities in a fast -paced work environment.
