POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
What to Expect:
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Gain valuable professional experience covering the entire retail life cycle
- Have the opportunity to work with people from different countries and cultures in a collaborative environment
- Receive structured customer service, retail operations, and product training
- Be proactively involved in the company's growth
What You'll Do:
- Drive Sales Performance: Lead your team to achieve and exceed store sales targets through goal setting, performance tracking, data analysis, and continuous improvement plans.
- Team Leadership & Development: Recruit, onboard, train, and motivate store staff. Foster a positive and engaging work environment with strong team spirit.
- Product & Inventory Management: Oversee inventory control, product safety, stock accuracy, and ensure optimal product displays.
- Customer Experience & Store Operations: Manage staff scheduling, ensure smooth daily operations, handle escalated customer issues, and maintain high service standards.
- Store Safety & Maintenance: Safeguard store property, coordinate with maintenance and engineering teams for repairs and upkeep.
- Cross-functional Collaboration: Liaise with internal departments to ensure seamless operations.
- Handle ad-hoc tasks as required.
What You Will Need:
- 3-5 years of experience as a Store Manager or in retail operations management.
- Strong leadership, organizational, and team management skills, preferably with experience in multinational retail brands.
- Excellent communication, interpersonal, and training abilities.
- Strong data analysis and reporting skills, with proficiency in MS Office and related software.
- Ability to thrive in a fast-paced, high-pressure retail environment.
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
any other status or condition protected by applicable federal, state or local law.
