Job Description

The Stockroom Associate supports the accurate and efficient movement of merchandise from receiving to storage and from the stockroom to the sales floor.

KEY RESPONSIBILITIES

Receive, unpack, count, and check incoming merchandise.
Verify quantities, SKU, size, color, and condition of products.
Properly organize and store merchandise according to established standards.
Prepare and replenish merchandise to the sales floor accurately and on time.
Assist in stock counts and inventory activities.
Identify and report damaged, defective, missing, or irregular merchandise.
Maintain cleanliness, safety, and organization in the stockroom.
Protect company merchandise and assets at all times
Assist the sales floor during peak periods when required.
Assist on merchandise restocking for unsold items from the fitting room area.
Follow superiors to do other task related to work in achieving store goals and activities
Ensure the customer's final interaction with the store reflects MUSINSA STANDARD service standards.

1. Store Operations

Support store opening and closing procedures.
Coordinate closely with Section Heads and floor teams during peak trading periods.
Ensure promotions and pricing mechanics are correctly understood
Point of Contact for stock counts
Act as a member of the store's operational team.
Support the Sales Associates, Cashier, Assistant Store Manager and Store Manager with other operational responsibilities when required.

KEY PERFORMANCE INDICATORS

Performance will be measured against areas including:
Transaction accuracy
Cash variance / reconciliation accuracy
Checkout waiting time and queue management
Customer service standards
Returns and exchange accuracy
POS compliance
Cashier productivity
Transaction error rate
Loss-prevention compliance
Team attendance and performance
End-of-day reconciliation accuracy

QUALIFICATIONS & EXPERIENCE

Bachelor's degree or relevant vocational qualification preferred.
Minimum 2–3 years of retail back of house operations
Experience handling high transaction volumes strongly preferred.
Fashion, department store, specialty retail, supermarket, beauty, or lifestyle retail experience is an advantage.
Comfortable working in a high-volume and fast-paced retail environment.

KEY COMPETENCIES