START ASAP | Airline Customer Service Representative | Iloilo

ATAIN (formerly known as IGT Solutions) is looking for dedicated and customer-focused individuals to join our growing Airline Account in Pavia, Iloilo!

Start an exciting career in the travel industry by helping passengers with flight reservations, booking modifications, travel inquiries, and other airline-related concerns. Be part of a dynamic team committed to delivering exceptional customer experiences to travelers around the world.

Key Responsibilities:

• Handle customer inquiries and concerns via phone, email, and other communication channels

• Investigate and resolve complaints in a timely and professional manner

• Provide accurate and comprehensive information about products and services

• Maintain detailed and organized records of customer interactions

• Collaborate with cross-functional teams to ensure efficient issue resolution

• Support continuous improvement in customer service processes and procedures

ㅤ

Qualifications:

• 2nd yr College Undergraduate with atleast 6 mos BPO Exp

• College Graduate (with/without BPO Exp)

• Good English communication skills

• Willing to work on shifting schedules

• Amenable to work onsite in Pavia, Iloilo

ㅤ

What we offer:

ㅤ

At Atain we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits includes:

ㅤ

• Competitive salary package

• Performance-based incentives and bonuses

• Comprehensive Healthcare and Insurance coverage

• Paid leave credits (Vacation and Sick Leave)

• Night differential and holiday pay

• Referral program: Receive cash incentives for successfully referring your friends and relatives to join our company through our rewarding Employee Referral Program

• Training and continuous learning opportunities

• Career growth and promotion opportunities

• Supportive, inclusive, and team-oriented work environment

ㅤ

Why Join Atain

Atain offers a dynamic workplace where your contributions are valued, your growth is supported, and your success is celebrated. Be part of a team that is committed to delivering excellent customer experiences and believes in growing people from within.