DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
- Ensures the provision of outstanding customer service to all external and internal customers
including patients and staff;
- Develops and maintains positive relationships through effective and timely communication
with all customers;
- Addresses patient-related issues in a timely manner;
- Assess daily patient care needs and develops appropriate patient care assignments;
- Assists the Unit Head or Team Leader in attending to the unique needs of patients, in ways
that make them develop a feeling of importance and belongingness;
- Assists in recording data in the NephroWeb to ensure that all pertinent clinical and patient
information are kept updated;
CLINICAL CARE
- Responsible for accurate implementation of treatment prescription including Sodium (Na)
modeling prescription, and Ultrafiltration modeling (where appropriate) to ensure stable
treatment therapy;
- Assesses patient's responses to their treatment therapy, and makes appropriate adjustments
and modifications to the treatment plan as indicated by the prescribing physician;
- Identifies and communicates patient-related issues and concerns to the Unit Head or Team
Leader;
- Initiates initial and annual nursing assessments and maintains an ongoing evaluation and
documentation of patient care needs;
- Actively participates in the pre-evaluation, initiation, termination, access homeostasis, and
post evaluation of patients receiving dialysis treatment therapy;
- Takes appropriate intervention for changes in patient adequacy status and troubleshooting
access flow issues as identified;
- Implements, administers, monitors, and documents patient's response to prescribed
interdialytic transfusions, including timely notification of adverse reactions to the physician
and/or appropriate blood suppliers;
- Collaborates with stakeholders on Continuous Quality Improvement (CQI) presentations;
- Reviews printed request of lab orders to ensure accuracy of lab requisitions transacted in the
SAP system;
- Ensures correct labs tubes are utilized for prescribed lab specimens and that lab draw and
processing procedures are performed appropriately for all lab samples;
- Identifies and ensures appropriate follow-through of missed labs and insufficient specimens
according to company policies and procedures;
- Ensures all specimens are appropriately packaged according to policies and procedures
relating to shipment of blood or body fluid specimens and potentially hazardous material;
- Ensures timely delivery of lab results to concerned personnel and reports abnormal lab
results to Unit Head or Team Leader
TECHNICAL
- Ensures all relevant data including physician's orders, lab results, vital signs, treatment
parameters and patient treatment data are documented and stored appropriately;
- Reviews and ensures appropriate daily completion of Hemodialysis Treatment Sheets;
ensures patient medical records are complete with appropriate information, documentation
and identification;
- Initiates, documents, and completes ongoing CQI activities including monthly reports;
- Reviews transplant status and follows corresponding established procedures;
- Assists in establishing patient care plans for new patients and generating various reports
related to patients and treatments;
- Reports malfunctioning equipment or apparatus to Unit Head or Team Leader to ensure that
all items required for dialysis treatment are in good working condition prior to actual treatment;
- Assists in taking inventory of consumable and non-consumable items during assigned shift
and prepares required reports as needed;
- Ensures provision of appropriate vaccinations, immunizations, and annual Tuberculosis (TB)
testing;
- Administers medications as prescribed or in accordance with approved algorithm(s) and
documents appropriate medical justification if indicated
ADMINISTRATIVE
- Engages in regular discussions with the Unit Head or Team Leader with regard to personnel
and patient care status as well as other related matters;
- Collaborates and communicates with physicians, other members of the healthcare team,
Technicians, Utility staff, Cashiers and co-Nurses to interpret, adjust, and coordinate
appropriate and excellent patient care;
- Verifies availability of adequate emergency equipment;
- Assists with the coordination of patient transportation if necessary;
- Ensures a clean, safe and sanitary environment in the dialysis facility treatment area;
- Develops and enhances competency in the operation of all dialysis-related equipment;
- Ensures all patient stations, including machines and chairs, are clean and free of blood spills
and other foreign matte
