SRE Practices

Technologies and Tools:

- SRE Practices: Observability and Monitoring

- Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)

- Grafana/Prometheus for metrics visualization where applicable

- ServiceNow ITOM Event Management

- Azure Fundamentals, Azure Monitor

- DevOps and Automation Tools

- Grafana, Prometheus, App Dynamics, ThousandEyes

- Application Performance Monitoring and Digital User Experience tools

Required Qualifications:

- Bachelor's degree in IT /Computer science/Engineering, or related field.

- 3+ years in monitoring/observability/SRE roles with hands on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.

- Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations

- Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.

Preferred Qualifications:

- 5+ years of experience with SRE role and deep understanding of monitoring and application performance management

- Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.

- Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.

- Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.

- Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes

- Have AIOps vision and awareness