The role will oversee recruitment delivery, workforce planning, TA operations, and Team performance to ensure timely, high-quality hiring aligned with business growth. You will be responsible for developing strategic hiring plans, managing a high-performing recruitment team, ensuring compliance and delivering exceptional talent acquisition services across multiple business lines.
Key Responsibilities
1. Strategic Talent Acquisition Leadership
- Develop, implement and execute TA strategies for Operations hiring, aligned with business or company objectives.
- Lead demand planning, forecasting, and capacity alignment with Operations, Workforce Management, Training and other relevant stakeholders.
- Drive hiring strategies ensuring pipelines meet client-specific credential and compliance requirements.
2. Recruitment Management
- Ensure efficient screening, assessment, selection and pre-boarding processes tailored for client individual business needs
- Monitor daily and weekly hiring performance, manage fill rates, and drive process improvements.
3. Stakeholder Engagement & Business Partnership
- Act as the primary Business TA partner for Service Delivery leaders, Operation Executives and Program/Client Services.
- Provide market insights, talent analytics, and hiring forecasts to support business decisions.
- Manage escalations, ensure alignment in hiring priorities, and influence strategic workforce planning.
4. Team Leadership & Development
- Lead, manage, and mentor TA Supervisors, Recruiters, and Sourcing teams.
- Build capability in healthcare recruitment and ensure adherence to SLA, compliance, and client requirements.
- Drive team productivity, coaching, and performance metrics.
5. TA Operations, Analytics & Compliance
- Oversee end-to-end recruitment processes and TA reporting, dashboards, key performance indicators, pipeline and funnel efficiency.
- Ensure compliance with Philippine labor laws, data privacy, hiring standards and client audit requirements.
- Ensure continuous improvement on candidate experience and hiring efficiency
- Manage vendor relationships, recruitment expenses and budgets, and job ad utilization
- Develop and maintain robust reporting systems to track recruitment performance, training outcomes, and deployment success rates.
6. Company Branding & Outreach
- Develop employer branding initiatives to attract top talent.
- Collaboration with Branding, Communications and Marketing Team to ensure strong market visibility to attract caliber talents
Required Skills and Competencies
Education and Experience:
- Bachelor's degree in Human Resources, Business Administration, or related field. Master degree or HR certifications is a plus.
- Minimum 5 years of experience in recruitment, with at least 3 years in a leadership role.
- Proven experience managing recruitment for international clients or projects.
- Strong understanding of Philippine labor laws and recruitment practices.
- Excellent communication, leadership, and strategic planning skills.
- Ability to work in a fast-paced, multicultural environment.
- High level of English proficiency, both written and spoken.
