Sr. Systems Management Analyst (AWS, GCP and Azure Cloud)

Job Responsibilities

• Responsible for the delivery of services and maintenance for Change Healthcare on prem PACS and Cloud products. Most of the support is provided remotely from the office. This position requires occasional travel up to 10%.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading customer satisfaction
• Perform trial run of systems to ensure performance meets the established specifications
• Perform hardware/software installation/upgrades, system configuration, quality test, and documentation according to Radiology and Stratus defined processes
• Performing functional inspections of installed systems (remote and on-site) including data monitoring and validations to minimize errors according to Stratus and Radiology defined processes
• Provide feedback concerning workflow issues, performance or other issues and make recommendations for service/tools improvements
• Generate customer reports such as progress, verifications, and exceptions

Job Qualifications

• Bachelors degree in IT/computers/Information science/ any related courses
• 2+ years of experience working in AWS, GCP and Azure Cloud platforms.
• Experience with Medical Imaging, PACS or DICOM required
• Ideal candidate will also have solid customer skills.
• Knowledge of Cloud Storage, SAN Storage or DVD/MO Jukebox or DLT Tape devices a plus
• Excellent written and verbal communications skills and customer service attitude will be an asset
• Experience with Medical Imaging, PACS or DICOM required.
• Ideal candidate will also have solid customer skills.
• Knowledge of Cloud Storage, SAN Storage or DVD/MO Jukebox or DLT Tape devices a plus
• Excellent written and verbal communications skills and customer service attitude will be an asset
• Understanding of client server architecture with regards to streaming data (especially image and demographic data) from the server to the client
• Understanding of medical imaging terminology and workflow
• Ability to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees; Coordinate multiple tasks simultaneously
• Working on Unix, Linux, and VMWare systems
• Experience with PACS
• Working knowledge of Unix/Linux
• Requires Travel: up to 10%

What We Offer:

• Competitive Total Rewards Package
• Retirement Plan
• HMO Coverage from Day 1
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance-Based Merit Increases
• Employee Recognition Programs
• Training and Staff Development Opportunities
• Employee Referral Program
• Volunteerism Opportunities
• All Mandatory Statutory Benefits

Who We Are:

• Optumis the health care technology and innovation arm of UnitedHealth Group, working alongsideUnitedHealthcare.
• As part of a Fortune 5 enterprise, we are committed to helping people live healthier lives and making the health system work better for everyone.
• With operations across North America, South America, Europe, Asia Pacific, and the Middle Eastincluding over 25,000 employees in the Philippineswe are a global leader in health solutions and care delivery.
• Join us and be part of a team that'sCaring. Connecting. Growing together.