Details:
Job Description
Job Purpose: The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with client standards. .
Accountabilities
Performance Indicators
- System Lifecylce / Compliance documentation
- Coordinating and scheduling backup/recovery &
- Performing Disaster Recovery Testing
- Accurate, compliant documentation completed on time
- Ensure Backup/recovery/Disaster Recovery test are done regularly with agreed quality.
- Service Level Agreement monitoring
- Access & identity monitoring
- Coordinating (but not performing) server and database patches
- Pick up tickets within service level. Drive the tickets towards a resolution
- (Audit trail &) error log monitoring
- Enhancementconfiguration changes to software
- Coordinating software management
- Audit & Self Assessment
- Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
- Performing Incident & Problem Management
- Performing System Lead GxP Assessments in coordination with Validation Manager
- Performing Change Management
- Supporting Deviation and CAPA management
- Performing frequent system performance checks
- Drive the system lifecycle management
- Systems and/or solutions remain stable, efficient, effective, and secure.
- Issues are resolved with minimal service interruption to the service user.
- Support is provided within agreed upon time per support category
- Proactively problem identification and resolution
- Update to date system / system infrastructure
- Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
- Decommissioning (Retiring) systems
- Coordinating System Archiving
- Awareness of end of life dates
- Early migration plans to upgrade Infrastructure components.
Job Requirements
Details:
Regulatory/Organizational Requirements:
May work in a GxP regulated environment that requires thoroughness and a high level of attention to detail.
Job Complexity:
Communication with various customers and 3rd party vendors, connecting with teams in different time zones.
Interfaces:
Interfaces to business/IT Function partners and to other internal stakeholders as well as external stakeholders such as vendors. Interfaces to/Single Point of Contact for the broader IT organization acting in a coordination role.
Job Expertise:
- Must be customer oriented
- Must be well organized, structured and methodical
- Must have excellent communication skills both written & verbal
- Must be able to work successfully on a team
- Must have Excellent English speaking, reading & writing skills
- other languages such as German, Japanese, Mandarin, Spanish a plus
- must be able to present information effectively
- Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc. Experience in SAP BASIS a plus.
- A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
- Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus[MH1]
Job Impact:
Meet Service Now Service Level Agreement of different system
On time, budget and scope completion and >93% Project Efficiency for all projects
Minimum Education Requirements:
Bachelor's Degree IT or similar
Required Capabilities (Skills, Experience, Competencies):
- 2+ years working as System Lead or Similar
- Good General understanding of assigned application and system lead support service tasks
- Understanding and experience working with Hardware, software, networking, operating systems and databases.
- Proven work experience in an IT technical support or similar role
- Experience working in a regulated environment is a plus
- Experience working in a multicultural diverse environment
- Proactive working style and intrapreneurial thinking
- GxP experience
